could not install new version 451 - help please

[CLAUDE]

Hi Stuart,,.



a) i download the minimum package version 90 mb name photovidshowmin 451 and execute it

b) i went thru: .set up wizard, .licence - agree - next, .photo vid show set up - next, .install in folder c program files x86 photovidshow451

confirm - next ( after it start to install but could not finish)

it came with that message:



"There a problem with this Window Installer package. A program required for this install

to complete couldnot be run. Contact your support personnel or package vendor"



Regards,



Claude

[StuartG]

Hi Claude. I'm not sure from that description. The only thing the installer may need is the Microsoft .net 4.6.1 framework. This comes by default with Windows 10 but may need to be installed for earlier versions of Windows. Saying that, the installer should detect this and ask if you wish to download and install this. Which version of Windows are you running?

Also the install process (and PhotoVidShow) should not need anything different than running the previous version 4.4.1.
Link to download and install .net 4.6.1
www.microsoft.com/en-gb/download/details.aspx?id=49981

Also could try downloading and installing the vc_redist.x86 (make sure x86 version from visual studio 2017) from here
support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Failing that, it also may be worth temporarily turning off any anti-malware software you may have running as they can sometimes interfere with installations.

Let us know how you get on.