Could not find file

[Tania123]

Hello

I made a 40 min video and added few photos but when I clicked save it keeps coming up with "could not find file". On the scrollable tap on the bottom the videos are all shown with a black thumbnail however, when I click play the video plays fine on the big screen but on the bottom screen all videos are shown in black.

Thank you.

[StuartG]

Hi, do you know what version of PhotoVidShow you are running? If not the latest v4.5.3 you can freely upgrade by downloading and installing for here.

www.photovidshow.com/download.html

I say this, because it sounds like a memory issue, as in PhotoVidShow is running out of it.   We improved memory usage in PhotoVidShow a few versions back, so worth updating.  Memory issues may occur if an user is importing large amounts of HD video or even a 4k video into PhotoVidShow.

Also if you could attach your PhotoVidShow log file, this may tell us more (log.txt file)

This will be a file on your PC called 'log.txt' and it will be stored in the folder 'Documents/PhotoVidShow' on your PC. I.e. right click on 'Start', select 'File Explorer', then in that File Explorer window, select 'Documents' and then select the 'PhotoVidShow' sub folder to locate the log file.

Thanks