Decoder for this video

[Tania]

Hello

I am trying to put video in my slide and I have problem with one video clip its said Video file mp4 was not loaded correctly. This may be because an appropriate decoder for this video format is not installed on this machine. But when I click play with Windows Media Player its playing ok. I have uploaded on Youtube playing ok as well. I just wonder what's the problem. All other videos playing fine its just one.

And second question, is any way possible drag 2-3 photos at the same time instead one at the time?

Thank you.

[StuartG]

Hi, so you are saying you can import most videos into PhotoVidShow except for one which shows the error.
If you want to upload the problem mp4 video file to our dropbox, I will investigate further.  I can probably also adjust/fix the mp4 such that PhotoVidShow can read it.
See this link to our dropbox site
www.dropbox.com/request/9MdZcexa1Nlvoln5VvS8
Also yes, you can drag more than one photo at a time by holding down the control button whilst you select photos.  This allows you to select more than one item.  You can also select a range of photos by selecting the first item then holding the shift button whilst selecting the last item. These are standard windows controls.
Stuart

[StuartG]

Thanks for sending the file..

[StuartG]

I've emailed you a fixed version of this mp4.
Currently in version 4.5.1 of PhotoVidShow, you can not re-import mp4's back into PhotoVidShow that were originally generated in PhotoVidShow.  This was the case for this mp4.  
There should be an update version of PhotoVidShow that will include a fix for this released very soon.  This update of the software is free as usual.
Hope this of help.
Any problems, let us know.

[Tania]

Thank you very much for your reply. Do you know how soon new update coming or when exactly?

[StuartG]

Not exactly, but soon.. Stuart

[mrdustoff]

its dec when is soon coming

[S]

Hi in the next week hopefully. Sorry for the delay. Version 4.5.3 (update) also including a 'Windows Store' version and we have been waiting to get the app approved by Microsoft. It got approved yesterday.

[StuartG]

PhotoVidShow 4.5.3 has been released which fixes this issue. Please note this fix will only work for mp4 video files that are created with the v4.5.3 software.  Importing older mp4 video files ( created with v.4.5.1) into 4.5.3 will still have this problem.
Thanks

[Tania]

Hello

I have created 11 short video clips on PhotoVidShow 4.5.3 which I would like to put together, but when I play them back I am having the same problem as before. I have cut all my clips on PhotoVidShow 4.5.3 but when I try to load the clips on the program there are no images, only sound. Please help.

[StuartG]

Hi Tania,

"I am having the same problem as before"

My understanding is that before you were getting an error message when trying to import a video into photovidshow that was originally created in photovidshow (mp4 video file), but now you are getting no images?

The 4.5.3 version fixes this issue, BUT the short video clips have to be originally created (trimmed) in version 4.5.3. It is no good just to import video clips into version 4.5.3 that were originally created in 4.5.1. Hope this makes sense. Is this what you are doing?

If not this issue, if you could upload one of your new video clips to the drop box and I'll investigate further.

Thanks

[StuartG]

Hi Tania, thank you for uploading your video clip.

We do not have any problems importing this video clip into the PhotoVidShow editor.  The image shows as expected.  So this suggests the problem is something else.

If you look at the attachment picture you will see how to view the video 'player filters' .  Can you check yours matches this picture.

Also we noticed, the video clips you are generating are 1280x720 resolution.  I know this is the default output resolution in PhotoVidShow, but you could try generating a clip at a lower resolution (e.g. 1024 x576) or lower.  Or even a 4:3 aspect output.  I say this because maybe your PC is not like importing HD video.  Your original source video is likely a low resolution anyway.

Also you may want to email us your PhotoVidShow log.txt file as an attachment as this may tell us more at [e-mail]

This will be a file on your PC called 'log.txt' and it will be stored in the folder 'Documents/PhotoVidShow' on your PC. I.e. right click on 'Start', select 'File Explorer', then in that File Explorer window, select 'Documents' and then select the 'PhotoVidShow' sub folder to locate the log file.

Thanks 
Stuart

Attachments:

[StuartG]

Hi Tania, thank you for that attachment. I understand what problem you are getting but not why you are getting it.
We can not repeat this problem here as your video clip you sent to us works fine. This seems to suggest the problem is specific to your PC.
-Can you confirm your video properties (filters) are the same as our attached picture? (see steps to show this in attached picture)
-Are you able to email me your PhotoVidShow log file as described above?
-Did you try generating clips at a lower resolution? If you do not know how to do this, watch video tutorial #15 at time 17:35 on-wards which explains the output options when creation mp4 video files.
www.photovidshow.com/tutorials.html
Hope this of help.
Thanks
Stuart